Retract a Sent Message

✉️ How to Retract (delete) a Sent Message in Montessori Compass

Did you send a message and realize it had a mistake? No worries—we've got you covered!

The Retract Message feature in Montessori Compass allows Admin and Teacher users to permanently delete a message—even after it has been delivered or read by parents/guardians or other staff members.

This is especially helpful if:

• You sent the message to the wrong group/individual
• You included incorrect information
• You changed your mind about sharing the message

What Happens When You Retract a Message?

When you retract a message:

• The message is permanently deleted from the system.
• Recipients will no longer see it in their inbox—even if they had already read it.
• It’s as if the message was never sent.

⚠️ Important: Retracted messages are deleted for all users and cannot be restored. Use this feature with care!

? Step-by-Step: How to Retract a Message

1. Go to the Messages section
   From the left-side menu, click Messages under the "Communication" category.
2. Select your message
   Choose the message you'd like to retract from your inbox.
3. Click the three dots (•••)
   You'll find this in the top-right corner of the message pane.
4. Select “Retract” from the dropdown menu.
5. Confirm your choice
   A confirmation box will appear letting you know this action cannot be undone. Click Yes to retract the message.

? Who Can Use This Feature?

Only staff users with permission to send messages (Admins and Teachers) can retract messages they've sent. Parents/Guardians can not retract messages. 

Parents who receive messages via the Classroom Share mobile app will no longer see a retracted message in their inbox—even if they already opened it.

? Tip

If you want to remove a message from your own inbox for organizational purposes but keep it visible to others, use the Archive option instead.

Questions? Reach out to our support team — we're happy to help.