Remove a Parents Access to the Account

Remove a parent's access to the account

Summary: A parent can only be active in your account while they are attached to an active student, so removing a parent means breaking that link. Switch to Account Admin and open the Parents/Guardians page. You can remove a parent either by deactivating or archiving their child (which automatically deactivates the parent), or by detaching the child from the parent. Either way the parent moves to Inactive. To detach, open the parent's profile, go to Students, use the three-dots (…) menu, click Edit, set the relationship to Detached, and click Update. You can restore an inactive parent later by adding a student back.

Who can do this

Parent access-control is an Account Owner / Administrator task. Here is who can do it:

• Account Owners and Administrators can remove a parent's access.
• Teachers manage their classroom only and cannot remove parents.

The way to tell is the context switcher in the upper-right corner. If you can switch to Account Admin, you can remove a parent's access. If you only see your classroom there, you do not have permission, and you will need to ask an administrator for help.

Step-by-step

1. Switch to Account Admin. Use the context switcher in the upper-right corner and select Account Admin.
2. Open the Parents/Guardians page. In the left-side navigation, go to Parents/Guardians. This is where parent accounts are managed.
3. Open the parent's profile. Click the parent's name to open their profile.
4. Go to the Students tab. Open the Students tab to see the child or children attached to this parent.
5. Open the three-dots menu and click Edit. Click the three-dots (…) menu next to the child, then choose Edit.
6. Set the relationship to Detached. Adjust the relationship status to Detached.
7. Click Update. Click Update. The student is removed from the parent.
8. Confirm the parent is inactive. Back on the parent list, the parent now appears in the Inactive category.

The two ways to remove a parent

Because a parent is only active while attached to an active student, there are two routes to removing one, and both end with the parent becoming Inactive:

• Deactivate or archive the child. This is a freeze: the parent keeps the content they already have, and only new content is blocked. If you are also removing the child from the school, deactivating or archiving them automatically deactivates the parent.
• Detach the child from the parent. This is a full removal: detaching strips all existing content from the parent's view. If the child is still active but should no longer be linked to this particular parent, detach them. The child stays active; only this parent is affected.

Use detach when you want to remove a specific parent without touching the child's enrollment.

How to restore a parent later

If you need to bring a parent back, find them in the Inactive list and click Restore. Then add a student back to their profile and click Submit. Attaching an active student moves the parent immediately back to Active.

A few things worth knowing

• Removing a parent is really about the parent-student link, not a separate delete action. An unattached parent goes inactive on its own.
• Detaching the child keeps the child active, so it is the right choice when only the parent should be removed.
• Restoring is reversible in the other direction too. You can reactivate a parent at any time by re-attaching a student.

Related articles

• User roles and the Account Admin area
• Detaching a student from a parent
• Attaching a new student to an existing parent

Watch the video

Here is a short video covering this topic for additional reference.