Messages

Modified on Tue, Apr 7 at 6:19 PM

The Messaging feature allows for direct, streamlined communication between administrators, teachers, and parents within the platform. As an administrator, you have full access to all inboxes and messaging capabilities across classrooms.

Navigating Your Inbox

When you click on Messages, you’ll see:

Your personal inbox
Access to each classroom’s inbox

Note: To view a specific classroom’s messages, simply select that classroom role from the dropdown menu in the upper right corner. This allows you to monitor and participate in any classroom conversation as needed.

Reading and Responding to Messages

Messages are displayed in a threaded conversation format, similar to other messaging or chat apps. For example, if a parent sends a message to inform you that their child has been diagnosed with an illness, you’ll see the message in your inbox and can reply directly from the same thread.

Note: Any message sent to a classroom is visible to all teachers assigned to that classroom.

Sending a New Message

As an administrator, you can send messages to:

The entire school
A specific classroom
All staff (school-wide or classroom-specific)
Individual parents, teachers, or administrators
Parents of a specific student

Example: Sending a Message to the Whole School

When sending a school-wide message (e.g., an announcement about an early release day), you can:

Draft your message
Select “Entire School” as the recipient
Option to disable comments to prevent reply-all responses from parents

Why Disable Comments?
Disabling comments helps avoid overwhelming everyone with reply-all messages—especially helpful when sending messages to large groups.

Parents will still be able to send a new message to you directly if they have questions, even with comments disabled.

Messaging Permissions by Role

Role	Can Message
Administrator	Anyone (staff, parents, classrooms)
Teacher	Parents of students in their class, and administrators
Parent	Their child's teachers and school administrators

All participants can message back within the permissions described above.

Conclusion

The messaging feature is a robust communication tool designed to:

Keep all members of your school community informed
Respect appropriate privacy boundaries
Reduce inbox noise through options like disabling replies

By using classroom-specific or school-wide messages appropriately, administrators can communicate effectively while maintaining clarity and control.

Questions? Reach out to our support team — we're happy to help.